terms and conditions, privacy
terms and conditions and privacy

Statement - Privacy Policy

This policy sets out how ITG uses and protects any information that you give ITG when you use this website.

ITG is committed to ensuring that your personal data is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this statement. You can rest assured that our site is safe to use it is certified as secure through its GeoTrust SSL Certificate.


Should you need to contact us, you can do so by emailing: info@itg-training.co.uk, by calling us on 01206 805380 or by mail to:-

ITG Instructor Training Limited - (Data Controller)
650 The Crescent
Colchester Business Park
Colchester, Essex CO4 9YQ

ITG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. It is important that the information we hold about you is up to date, please let us know if there are any changes to be made by emailing us at info@itg-training.co.uk.

This policy is effective from 27/03/2018 - updates will be made over the next month.

Payment - By credit/debit card.

We do not at any time store any credit card details, online bookings are made through Bookeo which directs you to PayPal. Telephone bookings are processed through PayPal Virtual Terminal, no card details are collected or stored by ITG.

Information we collect about you and how it is collected

The information listed below may be collected if you register your interest or book on our courses through the website the legal basis for processing the data is to fullfil the contract between us and you and legitimate interests to enable us to provide information about your qualifications and improve our services.

Your employer may purchase a course on your behalf and provide us with your name and work email address so that we can register you on the course and email you joining instructions or your login so that you can start your online training.

We may also receive information about the status of your online training course, which would be provided by ProTrainings, so that where mandatory online training is required for your qualification, we can ensure that this has been completed prior to our classroom training.

  • Name
  • Contact Information
  • Age (only if you are completing a regulated qualification)
  • Email Address
  • Prior Learning Information - (details of qualifications you already hold)
  • Qualifications you would like to obtain
  • Billing information
  • IP address
  • Geographic location

When completing an enquiry form through this website your data is directed to a secure server and not via email making it more secure. However it is important for you to make sure that you maintain the security on your computer when using the internet by updates and alerts, use of a reputable antir-virus/malware software and by taking care when installing plug-ins.

Why we need the information and how it is used

What we may do with your information Our legal basis (the reason we use your information) Explanation
To provide you with quotes, course dates and prices and other information requested by you by email or telephone. Contract When you request information either through our website, by email or telephone, we are providing a service for you at your request.
To contact you with course booking confirmations pre and post-course information. Contract We use your information to provide you with the services you or your employer has purchased, this may include invoicing and payment. It will also include the information you need to attend our course in person or to log onto the online course you have purchased.
Prior learning and current qualifications Contract

Providing information about prior learning is required for some of the regulated qualifications we deliver, this is to assess the suitability of training qualifications and to provide our tutors with information to help them to ensure that you get the most from your training.

Some qualifications, such as as First Aid instructor with AET require delegates to provide acceptable proof of qualification and experience before training commences.

To provide you with information about other courses and training equipment that may be of interest to you. Legitimate interest

We may contact you to let you know about other courses to help you to continue your education and add to the courses you will be qualified to teach.

We may also provide information about equipment that you may use to provide training in your own right. This is to help us to establish an ongoing relationship with our customers and improve our services.

For Feedback Legitimate interest We love to hear how are customers are enjoying our courses and provide them with the opportunity to leave feedback for our services, this is optional and testimonials are selected at random and displayed on our testimonials page on this site. This is to promote and improve our services.
For internal or external quality assurance Legitimate interest We may need to contact you for quality assurance purposes, this may be directly by ITG or by one of the awarding organisations that ITG certifies through. This is in the best interest of all customers and ITG to ensure that the high quality of training provided is maintained.
For monitoring the use of our our website and improve the user experience Legitimate interest

We pay for advertising on Google, to enable us to monitor the effectiveness of our advertising and the usability of our web-pages we use Google Analytics and WebCeo for optimisation purposes.

This information does not provide us with personal information about you.

For more information about the cookies we use for these purposes please visit our cookie page

Billing Information Legal We are required to hold information regarding billing and payments to provide the information to the HMRC.

Where do we store data.

  • Data relating to enquiries and all teaching/ assessing and IQA qualifications including FPOS and FROS is stored on secure servers in the EU.
  • Data relating to First Aid at Work qualifications, BTEC Level 4 FPOS and FROS only is stored in the EU/US on secure GDPR compliant services with Privacy Shield.
  • Any other data is stored on our secure server.

Who we share your data with and why we share it.

We only share data where necessary for certification purposes and to provide you with access to online training for certain qualifications which are provided by ProTrainings Europe Limited. We may provide you with equipment information from within our group of companies. Any organisation with whom we share your data has been identified as meeting the requirements under the GDPR regulations.

We may share your data with:-

  • Training Qualifications UK - To provide regulated certificates for Teaching/Assessing and Verifying qualifications.
  • Pearson Edexcel - To provide you with regulated certificates for the BTEC Level 4 Extended Certificate in First Person on Scene (RQF).
  • Futurequals - To provide you with regulated certificates for the Level 3 Certificate for First Responder on Scene (RQF).
  • ProTrainings Europe Limited (our sister company)- To provide certification for First Aid at Work Qualifications and for online training modules for First Aid Instructor, FPOS, FROS and Pet Instructor Courses.
  • ITG Supplies Limited (our sister company) - To provide you with quotes or information about first aid equipment - only upon request.
  • IT technical support providers and Virtual Learning Environment technical support providers.
  • Other organisations who meet the requirements under the new General Data Protection Regulations for purposes unrelated to marketing.

Updating or Correcting Information

It is important to us that the data we hold is accurate, if your information has changed, please let us know so that we can update it by emailing us at info@itg-training.co.uk.

How long we hold the information for

We are obliged to keep information relating to regulated qualifications for seven years, this information will include:-

  • Your name
  • The date of your qualification
  • Your certificate number(s)
  • Course paperwork

Your Rights

Right to be informed
Right of access
Right to rectification
Right to erasure (or to be forgotten)
Right to restrict processing
Right to data portability
Right to Object
Rights in relation to automated decision making and profiling

If you would like to register any concerns or would like more information about the data we hold, please contact us at info@itg-training.co.uk

For more information about your rights under the General Data Protection Regulations please go to https://www.ico.org.uk

If you have any questions, please contact us by email info@itg-training.co.uk or call Liz Sleightholm on 01206 805380